Services -Management Consulting - TQM

We use the the European Foundation for Quality Management model in order to help our clients better understand and act upon the organizational areas that upon improvement will successfully position them as top players in the market.

METHODOLOGY:

Analysing 5 areas to examine what the organisation is doing: Leadership, Policy & Strategy, People, Partnerships & Resources and Processes. 

THE TOTAL QUALITY MANAGEMENT PROCESS PROCESS STAGES:

• Management interviews;           
• Employee perception survey;            
• Interviews with key suppliers;            
• Customer satisfaction survey;            
• Process analysis;            
• Analysis and diagnosis.

RESULTS FOR THE CLIENT COMPANY:

• Clear picture of strengths, weaknesses and needs of the organisation in comparison with EFQM;
• Clear inputs for improvement actions in the current situation (what to do now);
• Action plans;
• TQM deployment plans.
  

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